FAQ

  • Do you have a minimum order quantity?

    No rigid fixed MOQ. We accept sample orders for testing and small trial batches, while favorable pricing applies to mass production orders.

  • Can you supply the relevant documentation?

    We will offer technical documentation including user operation manuals and SDK/API develop guide, as well as certification credentials you need for market access and project tender.

  • What is the average lead time?

    For samples, the lead time is about 7 working days. For mass production, the lead time is 20-30 working days, counted from the date we receive your deposit and final confirmation of product specifications. after receiving the deposit payment. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs.

  • What kinds of payment methods do you accept?

    You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance against the copy of B/L.

  • What is the product warranty?

    We offer an 18-month warranty for our rugged tablets, which applies to malfunctions caused without human-made damage.

  • How about the shipping fees?

    We provide multiple logistics options including international express, air and sea shipping with transparent freight quotes for samples and bulk orders. All delivery charges will be confirmed to you in advance.

  • Do you guarantee safe and secure delivery of products?

    Each unit is equipped with tailor-made EVA shockproof inner liners, protected by thickened reinforced export cartons. We arrange pallet packing for large batch shipments to strengthen transport safety.

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